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Mental Health Helpline now available 24/7 to support Somerset communities
15th Apr 2020

Mental Health Helpline now available 24/7 to support Somerset communities

The Somerset Mental Health Alliance, working in partnership with Somerset NHS Foundation Trust, Somerset NHS CAMHS and Young Somerset, has launched the first 24-hour mental health telephone support line in Somerset to help people who are experiencing mental distress.

Expanding on the existing successful Somerset Mindline service, the round-the-clock helpline will make it quicker and easier for people in Somerset to get the right advice they need for their mental health. Open 24 hours a day, seven-days a week, it is open to people of all ages who need urgent mental health support.

Partner mental health and emotional well-being organisations in the Somerset Mental Health Alliance have also stepped up additional services that Mindline can direct people to, depending on their needs and circumstances. This will help people in the county to access additional support more easily if they are struggling with their mental health.

Jane Yeandle, Service Director for Mental Health and Learning Disabilities at Somerset NHS Foundation Trust said:

“I am delighted that we now have a dedicated local 24-hour helpline for people with concerns about their mental health. The service will make a really positive difference to local people by helping those that need specialist support in a timely, person-centred way. Launching a new service in such a short space of time, under the current circumstances, is testament to the teams and I would like to say a big thank you to all involved.”

Katherine Nolan, Chair of the Mental Health Alliance/CEO of Spark Somerset said:

“This is a really significant step forward in helping people who are going through a mental health crisis and is the first 24/7 telephone service for Somerset. There are many times when people need help but previously they have only been able to access support like this during office hours. Even knowing such a service exists will be extremely reassuring for local residents, as whenever they need support – day or night – they won’t have to suffer in silence.”

Andrew Keefe, Deputy Director of Commissioning, Mental Health and Learning Disabilities, at Somerset Clinical Commissioning Group, welcomed the news:

“It’s important that we look after our mental health as well as our physical health. It is okay to feel worried, anxious or frustrated during these times, but I would like to remind everyone that support is available for when you need it. This expansion to the existing Mindline will be better able to ensure the right help can be provided by the right people at the right time. We all need help sometimes and this initiative will enable even more people in Somerset to receive the support they need.”

What to do if you need urgent mental health help:

  • If you are concerned about how you are feeling, please contact Somerset Mindline – 01823 276 892
  • The helpline is open 24 hours a day, seven days a week and is open to people of all ages
  • The helpline is the first port of call for mental health help – it is operated by people in your local area who will know how best to support you.

You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance.

ENDS

Notes to press:

For more information, please contact: Katherine Nolan, CEO of Spark Somerset/ Chair of the Somerset Mental Health Alliance, 01460 202970

Somerset NHS Foundation Trust was formed on 1 April 2020 when Somerset Partnership NHS Foundation Trust and Taunton and Somerset NHS Foundation Trust merged. They provide community and mental health services across the whole of Somerset and acute hospital services in the north, west and centre of the county and beyond.

Young Somerset (formerly Somerset Rural Youth Project) is the largest youth work charity in Somerset and their mission is to put young people first. Their aim is to work with young people, encouraging them to take responsibility for themselves and become actively involved in shaping the communities in which they live. 

The Somerset Mental Health Alliance

The Alliance consists of the following charities, who are working together to support mental health in Somerset. Members are located across Somerset, if you would like a quote from a local provider, please contact us on 01460 202970 or email support@sparksomerset.org.uk.

Age UK Somerset is the largest charity in Somerset dedicated to supporting older people. Through advice and practical support Age UK Somerset focuses on what matters to older people and what would make their later years better.
Find out more at www.ageuk.org.uk/somerset

The Balsam Centre is a vibrant community hub housing a range of health, social, educational and cultural activities and services. As an independent, local charity it has an established reputation for delivering innovative, holistic health and wellbeing services, with a focus on improving mental and physical health. Its activities provide a catalyst for change, reducing health and social inequalities and allowing people of all ages to gain a sense of companionship and belonging.
Find out more at www.balsamcentre.org.uk

Chard Watch CIC support adults who are wanting to connect through valuable peer support. Having valuable peer friendships leads to exciting possibilities whereby people find hope and reach their true potential. Watch has their weekly hub in Chard plus delivers peer workshops across the whole of Somerset.
Find out more at www.watchproject.org.uk

Citizens Advice services in Somerset are independent advice charities providing free, confidential and impartial information, support and advice for anyone who needs it. Our vision is to deliver excellence in prevention and advice services, helping clients prepare for and manage key life events and changes. Our services benefit the whole community and our goal is to reduce poverty, disadvantage and discrimination, improving independence, prosperity and wellbeing.
Find out more at www.citizensadvice.org.uk

Mind in Somerset provides 47 free mental health services across Somerset to 9,400 local people each year. With offices in Yeovil, Bridgwater and Taunton, they are open from 9am to 10.30pm on weekdays and 8pm to 10.30pm at weekends. Services include a drop-in, face-to-face services, peer support groups, training and specialist support for those who hear voices, are bereaved by suicide or who are navigating the criminal justice system. Their confidential Mindline service operates every evening from 8pm to 11pm: 01823 276892. Find out more at www.mindinsomerset.org.uk

Rethink Mental Illness is a leading charity provider of mental health services in England. We support tens of thousands of people through our groups, services and advice and information. And we train employees, employers and members of the public on how best to support someone affected by mental illness. All of this work guides our campaigning for the rights of people with mental illness and their carers.
Find out more at www.rethink.org

Second Step is a leading mental health charity in the South West offering housing, support and hope. We specialise in working with people with complex needs.
Find out more at www.second-step.co.uk @wearesecondstep

Somewhere House Somerset’s mission is to provide a therapeutic service for anyone who chooses to access support in the local community. We aim to reach individuals who most need help through a variety of services including low cost counselling, educational workshops and community projects with a professional and flexible approach.
Find out more at www.somewherehousesomerset.org

Spark Somerset is the local infrastructure charity, supporting the voluntary sector. Our aim is to inspire strong, healthy and sustainable communities through voluntary and community action. We provide information, advice, training and support to charities and community groups. We are also a registered DBS provider and run the Volunteer Service, inspiring people to make a difference in their communities.
Find out more at www.sparksomerset.org.uk

SWEDA (Somerset & Wessex Eating Disorders Association) is a regional charity supporting those affected by eating disorders across Somerset. Set up in 1992 by a group of sufferers and carers, SWEDA has provided a range of services since then, for people struggling with anorexia, bulimia, binge eating and compulsive overeating. Our services also give support to family members and friends engaged in the difficult task of supporting someone close to them.
Find out more at www.swedauk.org