Citizens Advice Somerset are looking for a Trainee Advice Professional and Supervisor to join their Early Help and Prevention Team.
The advice professional traineeship will offer you a pathway into advising and then supervising over an agreed period of between 8 – 18 months (depending on transferrable skills, knowledge and progress).
Once qualified the primary responsibility of the role will be to provide advice to clients and to oversee (supervise) the safe and effective delivery of the telephone and email advice service (Adviceline) and our Community Access Points (located across Somerset).
The training pathway will provide access to a nationally recognised qualification, and upon completion candidates will be qualified as a specialist adviser and supervisor. Once fully competent the postholder will provide on-going expert advice guidance and general assistance to other advisers, advice assistants and allocated clients throughout the day.
Over time, the role will evolve to include oversight of advice delivery where the postholder will support the delivery teams with work queue/task management and allocation, responses to their queries and assistance with complex client issues.
It's a full or part time position, working 22.5-37.5 hours per week on a permanent contract. The annual salary is £25,467 (pro-rata) for trainees, and £27,236 (pro-rata) for those who are qualified.
For more information and to apply, please click here.
The deadline for applications is 12 noon on Tuesday 14 May.