Warm Welcome Charter

The Somerset Warm Welcome Charter

It’s really important that people feel comfortable, safe and welcome when they visit a Warm Welcome space, So we ask all providers to agree to the following Charter.

You'll get a Warm Welcome as well as warm space

Every time you visit our venue you'll be guaranteed a warm welcome from our friendly volunteers and staff.

Everyone is treated equally, with dignity and respect

We all have a right to be warm, so everyone who visits us will be treated with dignity and respect (and we ask for the same in return). 

Our Warm Welcome will be a safe space

We will adhere to our usual safeguarding and food hygiene policies. We will also take reasonable precautions to reduce the spread of winter viruses such as flu and Covid. 

We'll not tell anyone about you needing a Warm Welcome

If you want to share the reasons you need a Warm Welcome, someone will listen, but we won't tell anyone else unless you give us permission or we have concerns about your safety.

It doesn't matter why you need a Warm Welcome

We offer Warm Welcome without judgement; whatever the reason for visiting, you'll be treated the same as everyone else and never judged.